A Interview With Carol Brown Essay - 1404 Words

Motivation Practices Introduction Carol Brown is not only a close friend of mine, but also an employee at Starbucks; one of the world’s largest Coffee House. For the purpose of this assignment, I seized the opportunity to interview her. At Starbucks, she works as a customer attendant. Besides being an attendant, she is the only customer attendant employee who is also part of a team that inducts and trains new employees in the same job category. Mostly her job involves serving the clients with coffee and other drinks and occasionally training and mentoring new hired employees. In reference to her job position, she is expected to be ever happy and accommodative to all manner of clients. Her boss normally tells her that she is the only book Starbuck’s client read about Starbuck. She is also expected to be enthusiastic and positive about her job, especially because she mentors new employees. Thus, she is expected to motivate them and engage them to adapt to Starbucks’ culture of doing business. Motivational Practices My interview with Carol Brown involved questioning her on the ways their organization, Starbucks, motivates its employees and the challenges the organization encounters in doing so. It can be noted from the interview that motivation at Starbucks normally takes a psychological approach. Carol Brown revealed that the organization’s way of motivating the employees takes three facets. This includes making the employees to be part of the organization through whatShow MoreRelatedEssay about Attention Deficit Hyperactivity Disorder (ADHD)1671 Words   |  7 Pagesstated that about 3%-5% of American school aged children have this disorder. While it is quite a few children, what I find to be even more interesting are the male-to-female ratios within the disorder. They range from 4:1 to 9:1. 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